Refund Policy

At Vietnam E-visa Fast, we prioritize transparency and customer satisfaction. Our Vietnam visa refund policy is designed to ensure that applicants understand their rights and the procedures for requesting a refund in case of unforeseen circumstances or application issues.

Eligibility & Timelines

Not all applications are eligible for a refund. You may qualify for a refund under the following conditions:

  • Unsuccessful application: If your Vietnam e-Visa application is rejected due to administrative errors or ineligibility.

  • Duplicate applications: If multiple submissions were made by mistake.

  • Processing delays: Rare cases where significant delays occur beyond the expected timelines.

Timeline: Refund requests must be submitted within 30 days of the original application or rejection notice. Requests received after this period may not be considered.

How to Request a Refund

To initiate a refund, follow our refund request process:

  1. Visit our Apply Now page to locate your application.

  2. Complete the refund request form with accurate details.

  3. Attach any supporting documentation, such as payment confirmation or rejection notice.

  4. Submit the request through our secure online system or contact Customer Support.

Once submitted, our team will review your request and process eligible refunds promptly.

Exceptions & Fees

While we strive for fairness, certain conditions may prevent a full refund:

  • Non-refundable processing fees: Administrative or service charges may not be reimbursed.

  • Late or incomplete requests: Applications submitted past the deadline or with missing information may be declined.

  • Applicant errors: Mistakes in application details, passport data, or document submission are generally not refundable.

Understanding these exceptions ensures clarity and helps applicants avoid misunderstandings.

Contact & Escalation

For questions regarding your refund or if your refund request is delayed, you can reach out to our dedicated support team:

Our team is committed to assisting you at every step and ensuring that any issues are resolved quickly.